Our Cancellation Policy
Our goal and commitment are to provide our families and patients with quality care in a timely manner. Hence this policy has been put in effect on December 1, 2020, to help our clients understand the commitment we hold to the schedules planned; as well as the client's commitment to themselves and our practice when booking their appointment in advance. Understand, this request of booking your sessions in advance is to provide that one-on-one time and attention between you and the professional. Without communicating your desires and mental health needs, or if there has been a change in your schedule, this will lead to a cancellation of the appointment after providing an additional (15-Minute) to your appointment as a courtesy.
3-Way Cancellation Definition:
" No Show” means any client who fails to arrive for a scheduled appointment with their professional. When their is a "No Show" BSRV Team will notify their client, to ensure their loss of appointment, without the privilege of receiving a reschedule.
“Same Day Cancellation” means any patient who cancels an appointment less than 24 hours before their scheduled appointment will be charged a $25.00 cancellation fee. If the patient cancels 3 non-emergent sessions in a row; this revokes the remaining sessions with a termination letter to follow for the conduct displayed in NOT being present for each session as promised. Hence, Brave Solyoutions, forward the right to charge the fee(s) per canceled session to the patient's account. To prevent this action from taking place, we ask the payor or patient, to inform us of ANY upcoming appointments, prior to payments being drafted or rendered.
“Late Arrival” means any client who arrives at their TeleCoach appointment 15 Minutes after their expected arrival time for the scheduled appointment; then this appointment will be canceled by the staff. A notification of the appointment will be sent to the patient with an update on their appointment.
As a courtesy, Brave Solyoutions understand the importance of being present or handling the currency of circumstances when unexpected events occur. Sympathizing with such events, if your appointment has been canceled we ask for the patient to reach out to our team in order to receive a reschedule. Understand, that if this appointment is unable to be rescheduled, the appointment will be dismissed after 2 days have passed. After this opportunity has expired, this appointment will NOT be eligible for a reschedule.